We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
You may return any book or non-book item in its original condition for a full refund. No returns allowed on any FINAL SALE items. If you are not 100% satisfied with an item you purchase, we accept returns on any item (other than FINAL SALE). Gift card purchases are final purchase. You have 30 calendar days to return an item from the date that you received it. To be eligible to return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Returns must include original receipt of purchase.
ONLINE RETURNS POLICY
We are happy to accept returns for any items purchased online through the ESCC Bookstore, only with prior return authorization and is within 30 days of purchased.
To obtain a return authorization, please email us at firstname.lastname@example.org.
Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.
To receive a full refund, purchases must be postmarked by the return deadline. *Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.
The item must follow all requirements of in-store returns. Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition.
Return shipping is at the cost of the customer unless it is due to the error of the Cal Student Store and proper authorization has been obtained. Return shipping refund cannot exceed our Standard Shipping rate of $6.99. Receipt of return shipping cost must be included to receive a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of you refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up 14 days for us to process the refund.
Send returns/exchanges to:
ESCC Bookstore Returns
600 Plaza Drive
Enterprise, AL 36330